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Delivery & Returns

Delivery & Returns

Delivery

All our orders will be send by Royal Mail, and we will use their services, we offer range of shipping methods to suit your needs :
Please refer to shipping tab for the latest delivery options.
We do provide International shipping – Please refer to Shipping tab
We normally expect to despatch orders fulfilled by Glamour Beauty & Academy
within 1 working day.
One order could be send in separated packages, as Royal Mail have limited size parcels
Glamour Beauty & Academy takes no responsibility for errors in the shipping address, if package will not reach recipient and return to our warehouse, then we will provide full refund for the package, in order to re-send package customer will be obliged to re-pay for the shipping fees.

Return & Refund Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, and you still have not received your refund yet, please contact us at info@glamourpro.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@glamourpro.co.uk and send your item to: Glamour Academy 35 Heath Crescent Coventry, CV2 4PR United Kingdom.

Shipping Returns

To return your product, you should mail your product to: Glamour Academy 35 Heath Crescent Coventry, CV2 4PR United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at info@glamourpro.co.uk for questions related to refunds and returns.

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